Product Returns General Information
Products that are not faulty can be returned to us within 14 days of invoice, in their original condition and with all original packaging and receipts for a refund, minus the original shipping cost paid to ship the product to you. The products must be returned in their original packaging and containers, without being used or opened. The $6.00 USD restocking fee and shipping charge will not be applicable in the event that an incorrect item was shipped to you. All items purchased from FantasyNutrition.com are made pursuant to a shipment contract. This means that the risk of loss and title for the items shifts to you upon handing over the package to the delivery carrier.
Product Exchange General Information
We will gladly exchange our products, providing that they are returned and received by our store within 14 Days of invoice and are in the same condition in which they were shipped. The costs of shipping the return parcel to FantasyNutrition.com, will be covered by the customer and the costs associated with the replacement to be sent out also need to be covered by the customer.
Instructions for Returns/Exchanges
The following Returns Policy applies to goods that can be returned by mail or courier services.
You can return or exchange the products you received within 14 days of receiving your order. Please ensure that the items are packaged securely to prevent any transport damage from taking place. Please explain the reason for your return in the return form and include your order number, name and address. More information regarding our Return Policy can be found here.
The Right of Return for Parcels Sent by Mail
As a consumer, you have the right to withdraw from your contract (purchase of the goods) within fourteen days. The returns period begins fourteen days from the day on which you (or a third party named by you, who is not the courier) took possession of the goods.
Please contact us informing us of your return via email:
Email: [email protected]
Include your order number, what products you would like to return and the reason for the return in your email. We will provide additional information as to how to proceed further. The return incurs a $6.00 USD restocking fee.
**Please inform us before the Return Period expires (14 days).
Consequences for Returns
If you withdraw from your contract, we shall reimburse you for all payments received from you, minus a $6.00 USD transaction fee and excluding delivery charges and return shipping charges. Refunds will be made without undue delay and at the latest, within fourteen days from the date on which we received notice of your cancellation of this contract, received the returned goods, inspected and finally processed the return. For the repayment, we will use the same form of payment that you used in the original transaction unless otherwise agreed upon by you. We may refuse the repayment until we have received the original goods back.
The deadline will be considered met if you send the goods within 14 days of receiving the order.
More detailed information about returns can be found here.
Here ends the Return Policy information.