Please contact our Customer Support team informing them that you would like to make a return. Include your order number, what products you would like to return and the reason for the return in your email. Additional information is provided on how to proceed further.
WHAT PRODUCTS ARE ELIGIBLE FOR A RETURN?
You can return the products within 14 days of receiving your order. Therefore, you have a total of 14 days from receiving the goods to return the goods to our warehouse.
The products must be returned in their original packaging and containers, without being used or opened. Please ensure that the items are packaged securely to prevent any transport damage from taking place.
Please explain the reason for your return in the return form and include your order number, name and address.
More information regarding our Return Policy can be found here.
Please note the following when making a return:
- APPROPRIATE PACKAGING: The goods should be appropriately packaged to avoid transport damage.
- REQUEST A SHIPMENT RECEIPT: Request a shipment receipt for safekeeping until the return has been refunded or a replacement shipment dispatched.
- RETURN PROCESSED WITHIN FIVE BUSINESS DAYS: The return is processed within five business days (excluding weekends) after receipt of the return shipment.
- FREIGHT FORWARDING: The customer covers the cost of goods that are being returned to our warehouse via freight forwarding.
As soon as the return package has arrived at our warehouse, it is inspected and processed. Provided that the 14-day return period is upheld – the payment will be refunded to you minus a $6.00 restocking fee and excluding the initial delivery charges and return shipping costs. Alternatively, we can issue you a store voucher for the payment. The following payment options will be used to credit you with the payment corresponding to the returned goods:
- CREDIT CARD: Transferred back to your credit card.
- BANK TRANSFER: Please make sure to provide us with your banking details.
The refund is cleared within a 1-5 business days. Please contact us if you have any further questions. Email: [email protected]